Our mission is great customer service.
THANK YOU, THANK YOU & THANK YOU! I NEED to thank you TOM & Samantha- at ROCK so much. I was about to make a 30-year blunder with my current lender (A Major Bank). I promised my wife years ago, that we would do the classic Kitchen and Master Bath update. So, I was all set to do a cash out Re-Fi and they assured me that they really wanted to keep my business and offered me a substantial reduction, in my rates, to keep my business. My neighbor is in a marketing club that meets with some regularity and he said before you sign; you should call Tom McGinnis of a mortgage company who is a member with him. My neighbor said that he is a straight shooter and just a good guy in general. Literally this is two days before we were going to close. I had done all the DocuSign’s (with banker) and we had an address and time set for the deal. I took his advice, just to quite my conscience.
I can’t tell you how glad I made that contact. I called Tom and he asked a few preliminary questions, which I was fairly familiar with because we had already done the formal appraisal and survey on file all the Ts were crossed and Is were dotted. The only thing left was to close. Tom said let me check some things out and see what I can do for you. He called back in a couple hours and offered me a rate that was literally ½ point lower than my banker and with no points at closing! I asked him, “Are you sure?” and he said, “If your data is correct; We can do this?” He also mentioned, that most everything was still current and within time limits needed by the lender; so, we could get this done quickly. And we did. Both Tom and Samantha were very professional and especially prompt. If I called or emailed, they responded quickly. I was and am still impressed with the efficiency of the entire process. THANK YOU! Oh, did I mention that I was going to have to write a check (essentially) for $1,900 for points at my banker’s closing and left5 my checkbook in my pocket withy no points with Rock!!! You guys do rock.
After a year of moving to Houston and we selected our dream home and started the look-out for a mortgage expert. The shopping wasn’t fun – As we started our first application process with a national bank, after 6 weeks the experience was horrendous. We totally lost our hope on this house and almost at a point of losing this property. My realtor Chris Bowers referred to Mike Ogg from Rock Mortgage, local to Houston. Chris said just a short statement about Mike “Give him a call and I promise you won’t regret”. I still remember, it was one of the best decisions that I had ever made calling Mike and introduced being the situation on hand. Right from that day and till current day, I failed to see an “indifferent” Mike – the same utmost care attitude, focused on tasks, professionalism, friendly and especially being brutally “honest” with you regardless of bad/ugly/normal your application content may be. He never gave up in my case, which was very challenging to bring all compliance rules together meeting the underwriter approving pre-conditions. I was nervous about working with someone based on past experiences, but Mike was honest with us, informative, and allowed us to ask the most minute questions, and he answered them where I could understand. I trust what he tells me, and always brings the excitement buying the house. Besides, I also had the pleasure of working his team, Orlando and Joseph, a very helpful and pleasant group of people to speak with.
Mike kept the ball rolling and the process was completed in the time frame promised. There were absolutely no surprises at settlement. Mike has a thorough and comprehensive knowledge of the finance and mortgage industry. I found him to always be current on all the newest product offerings, procedures and laws associated with the industry. I would describe him as professional, knowledgeable, reliable, pleasant to deal with, and most of all totally devoted to providing the highest level of customer support/service.
Mike – You have made an impossible to a pristine destination closing our lovely home in Houston, TX. Thank you and GOD Bless you!!
My name is Shawnda Boutte my husband Henry and I had a desire to own his family home again. So Mr. Eduardo Adame of Rock Mortgage helped us through the process of first time ownership. Mr. Adame was very thorough. He helped Henry and I to understand what we’re doing. Also to understand what we are in for. Rock Mortgage did so much for us. They treated our care and concern as their own. We are so grateful for that entire team and their expertise and knowledge of lending. I would recommend them over any other. They are always polite and always available. We were in constant contact with them throughout this entire process. We closed on our home on 02/22/2019. Mr Eduardo you were and are a blessing. Thank you for all your hard work.
Eduardo Adame and his team from Rock Mortgage provided exceptional service! They were highly responsive throughout the entire process, answered all our questions and did everything possible to ensure a smooth and timely closing. Eduardo also helped us get a better rate by quickly fixing a problem on my credit report which was causing a lower score. We would definitely recommend the team at Rock Mortgage!
“It was a pleasure working with Eduardo Adame. He made the whole process of buying a home stress free, as he and his team at ROCK MORTGAGE took amazing care of us. To be honest, I was nervous, but he made us feel at ease by educating and guiding us every step of the way. He really worked hard to get us the best deal possible. I am extremely thankful and impressed. 5-STAR SERVICE!! I can say that I not only call him my broker but also my friend. Thank you Eduardo! “
“ Jamie made the process of purchasing our first home a breeze! We reached out to him early on in our home search, before we had a realtor and he recommended a fantastic realtor to us. Jamie held our hand through the entire process and explained everything to us every step of the way. He is extremely knowledgeable and promptly addressed our questions and concerns (we had several as first time home buyers). I highly recommend working with Jamie and we will continue to work with him in the future.. “
“Thank you Eduardo and Rock Mortgage Team for your help and support during the whole process. 100% smooth operation, closing costs as expected since the first day (even a bit lower at the end), no hidden costs. My wife and me are extremely happy!“
“Rock Mortgage really took care of me and my wife when purchasing our home. I was recommended to Billy by a friend – he and his team made sure we understood the process every step of the way and took time to explain everything and get us the best rate. Shout out to Mike for coming to our closing and getting everything sorted out quickly and efficiently. We really appreciated the expertise of the folks at Rock Mortgage and will be recommending them to our friends and family! “
“Mike, Orlando, Samantha and the whole team are amazing. They handled two loans for me concurrently. They weren’t cut and dry deals and they persevered through completion. They have amazing communication skills and are very proactive. I highly recommend choosing them for your next loan. “
“I came across Rock Mortgage on google and decided to contact them. I received an immediate response. Billy Evans contacted me and was very helpful and knowledgeable. Jamie Ayala made the process so easy, and was always there to answer any questions I had. We had a very short period of time to work with and Jamie made sure everything was processed on time. I will definitely be recommending Rock Mortgage to everyone!“